Medical Photography Consent

I consent to medical photographs being taken of myself, my child, or the person for whom I am the legal guardian, as part of the medical assessment. This may include images of moles, skin conditions, other medical conditions, surgical procedures, or total body photography for mole mapping purposes.

These photographs will remain confidential and will not be shared or transferred without the patient's written consent. This ensures privacy and compliance with data protection regulations.

I understand that I may nominate a General Practitioner (GP) to receive a medical report regarding my care. Medical reports will only be provided once treatment has been fully completed, including any required procedures.

Deposits & Fees – Procedure Appointments

• Deposits or out-of-pocket fees for surgical, cosmetic, and laser procedures must be paid in advance at the time of booking.

Rescheduling & Cancellations:

• If you reschedule less than 7 days prior to your appointment or fail to attend, the deposit will be forfeited.
• If you reschedule or cancel twice or more with more than 7 days’ notice, the deposit will be forfeited, and full payment will be required upfront to secure a new booking.

Deposits & Fees – Prepaid Consultation Appointments

• Deposits or out-of-pocket fees for certain consultations (including cosmetic consultations, skin checks/spot checks, and dermatology consultations) must be paid in advance at the time of booking.

Rescheduling & Cancellations:

• If you reschedule, cancel, or fail to attend less than 48 hours prior, the payment will be forfeited.
• If you reschedule or cancel twice or more with more than 48 hours’ notice, the deposit will be forfeited, and full payment will be required upfront to secure a new booking.

Non-Prepaid Consultation Appointments

(Full Body Skin Checks and Full Body Mole Mapping)

Rescheduling & Cancellations:

• If you reschedule or cancel at least 48 hours prior to your appointment, you may do so up to two times without charge.
• After two reschedules/cancellations, full upfront payment will be required to book any future appointment.
• If you reschedule or cancel less than 48 hours prior, you will be required to pay upfront for your next appointment.
• This prepaid amount will be forfeited if you fail to attend your next appointment.

Access to and Transfer of Medical Records and Diagnostic Images

Effective from 1 July 2026

Patients may request access to their medical records and diagnostic images, including clinical photographs, FotoFinder images and mole-mapping archives. Requests must be made in writing, and we may require proof of identity or written authority before releasing any information.

Fees are calculated in accordance with the Health Records Act 2001 (Vic) and the Health Records Regulations 2023 (Vic). All fees will be advised before the records are released.

Records provided directly to the patient

Where records are provided directly to the patient or their authorised representative, the following fees may apply:

• an assessment and collation fee of up to $43.20 per request;
• the reasonable costs incurred in retrieving, preparing, copying and securely providing electronic records or images;
• the actual cost of a USB or other storage device, where required;
• actual postage or courier costs, where applicable; and
• any other charge permitted by law.

The assessment and collation fee applies to the request as a whole. It is not charged per page, photograph or image.

Depending on the scope and complexity of the request, indicative electronic retrieval and transfer costs are:

These amounts are indicative only. The final fee will be based on the reasonable costs actually incurred in locating, extracting, exporting, organising, preparing and securely transferring the requested information. A lower or different fee may apply where the work required differs from the usual amount.

The assessment and collation fee of up to $43.20 may be charged in addition to these reasonable costs when records are provided directly to the patient.

Records transferred to another health service provider

A patient may ask us to make their health information available to another doctor or health service provider. The request may also be made by the receiving provider where the patient has supplied appropriate authority.

The $43.20 assessment and collation fee is not charged when records are transferred directly to another health service provider.

Depending on the scope and complexity of the request, indicative electronic retrieval and transfer costs are:

Any fee charged will reflect the reasonable costs actually incurred. This may include staff time, data extraction, file conversion, image export, organisation of files, secure transmission, storage media and postage.

Additional information

Fees are not charged on a per-image basis. Large diagnostic-image archives may require specialist extraction, high-resolution export, file organisation, compatible storage media and secure transfer.

We will notify the patient of the applicable fee before processing or releasing the records. Records will be provided securely and subject to any lawful restriction on access.

The statutory fees stated above apply from 1 July 2026 to 30 June 2027 and may be updated when Victorian fee units or applicable legislation change.

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